Kenchi is a browser extension that supercharges your support team. It sits on top of your existing support platform to empower agents and deliver a happier experience for your customers so you can grow your team without sacrificing quality.
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Kenchi works like a team brain. It makes collaboration a snap by keeping
workflows, best practices, and data-driven insights all in one place.
Kenchi sits right in your browser with all the tools you use—Intercom, Salesforce, Zendesk, Gmail, FreshDesk, HelpScout, you name it. We've got you covered.
Playbooks give your whole team access to an up-to-date knowledge base. Everything from troubleshooting tips to step-by-step guides for launching new features live right in the sidebar.
Smart text snippets allow your team to reply at lightning speed! A few keystrokes magically become an entire paragraph, while suggested edits empower your team to constantly improve best practices about what is most helpful to customers.
Zoom out and watch your team align around the most current, vetted content with suggested edits. Zoom in to see what content or customer issues need your attention. Simply manage how the team fits together with elegant permissions and groups.
Build an airtight customer/product feedback loop by turning your customer's voice into data. Get a full view of your core metrics and performance so that you can recognize your team for their work. Build a happy support organization and a joyful customer experience.
