Kenchi

Modern tools for modern teams.

Kenchi supercharges teams. We take age-old efficiency hacks—think the best hits from HyperCard, Automator, and Greasemonkey—reimagined for the modern web and brought to the whole team.

While we’re quite early in our journey, Kenchi already plays a meaningful role for folks using us. Our median user spends over 3.5 hours a day in our app to get their job done, with folks hailing everywhere from SF to Lagos.

Kenchi is security-first, insights-driven, and tool-agnostic. We’re here to offer construction materials, not prefab houses. If we do our jobs well, we’ll be surprised by what folks do with Kenchi. (We already are!)

Needless to say, there’s a lot to do! We’re looking for kind, talented, thoughtful people to join our founding team and shape the future of Kenchi. We hope you’ll take the time to get to know us; we’re excited to meet you :)

Brian Krausz and Michael Schade

Michael & Brian here—nice to meet you! We started Kenchi in 2020 to help teams transform clunky manual processes into simple automations and work smarter together.

Before Kenchi, we were both early employees at Stripe. Michael started Stripe’s Support & Internal Tools teams, while Brian led Stripe Connect and built Stripe Home.

  • Design
  • Eng

Our product is a series of tradeoffs: simple for newbies, powerful for pros, and turns people into power users. We’re looking for a thought partner to design a gorgeous, snappy UI built to incrementally expose this power.

Ideally, you are…

  • Willing to learn basic ReactWhile we don’t expect you to build features (though it’s a plus!), we’re a small, scrappy team. We’d like you to build UI components that can be passed off for tie-ins to data. No worries if you’re not familiar: we are more than happy to invest the time to help you out.
  • Collaborative & customer focusedKenchi usage isn’t our be-all and end-all: we aspire to understand what our users are really trying to do. So we spend a lot of time talking to them—we want to work closely with you to share that feedback. While we’re not opinionated on the specific process (and hope you can help shape that), we’d like to integrate you into the plan/design/build/iterate cycle so you can have influence as early as you’d like.
  • Comfortable with ambiguityWe won’t have all the answers on how something should work. (That’s part of the fun!) Striking a balance between educated guesses and getting something out in the wild, and between pixel perfection and experimental designs, is a critical part of our process.

Some challenges we’d tackle together…

  • Build for both novice and power usersWe speak up to our users, enabling a lot of customization and control over Kenchi. But we also want to be accessible to new folks. Intro videos and tutorials are table stakes: we aim to do better with tactics like intelligently timed hints (for example, keyboard shortcuts, which are prevalent in our tool) and interactive onboarding (our extension format means we break through barriers between apps).
  • Live outside our own tabMost of our customers use Kenchi embedded in a 300px iframe embedded in other tools, while their team leads pop into our dashboard for a zoomed out view to configure their Kenchi landscape. We want to make the experience feel consistent across these environments, but also play to each environment’s strengths.
  • Statistician-level insights for everyoneOur app is a neutral player across all our customers’ tools, so we have unique data to help them pinpoint priorities. For the first time, folks can see exactly which replies result in low CSAT, churned users, and more. Well, sorta: it’s all trapped in a spreadsheet right now. We’d like to make this data available—and understandable—right in our product.

How to apply

If you’re interested, please drop us a line at jobs@kenchi.com. We’d find it helpful to hear a bit about your job experience, some work of which you’re most proud, and anything else you’d want us to know.

While we’re eager to get to know you, our interview process is very much a two-way street: we’ll make sure you have plenty of time to learn more about us and Kenchi as well! We’ll be respectful of your time; you can expect quick, clear communication at every step. Hope to talk soon!